Refund & Returns Policy

At TereaOutlet.ae, customer satisfaction is our priority. If you experience any issues with your order, please review our Refund & Returns Policy below before requesting a return or refund.

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📦 Return Eligibility

We accept return requests only under the following conditions:

• The item was delivered damaged or defective.
• You received the wrong product.
• The item is unused, unopened, and in its original packaging.
• The return request is submitted within 7 days of receiving your order.

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❌ Non-Returnable Items

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💰 Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

• Approved refunds will be processed to your original payment method.
• Refunds are typically completed within 5–10 business days, depending on your payment provider.
• Shipping charges are generally non-refundable unless the error was caused by us.

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🔄 Product Exchange

If you receive a defective or incorrect product, we will gladly replace it with the same item (subject to stock availability).

If the product is unavailable, we may offer an alternative product of equal value or issue a refund.

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📋 How to Request a Return

1. Contact our customer support within 7 days of delivery.
2. Provide your order number.
3. Include clear photos of the product and packaging (if damaged or incorrect).
4. Wait for return approval before sending the item back.
5. Ship the product using the return instructions provided by our support team.

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🚚 Return Shipping

If the return is due to our mistake (wrong item or defective product), we will cover the return shipping costs.

If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.

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⚠ Damaged or Incorrect Orders

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❌ Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.

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⚖ Important Notes

• We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
• Proof of purchase is required for all return and refund requests.
• This policy does not affect your statutory consumer rights under applicable laws.

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📞 Contact Us